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Ordering Info / FAQs

Ordering Instructions:

Step 1: 
Read through our "Terms & Conditions".

Step 2:
Click on the "Order Form" link. Fill in required fields & submit the form.
We will sent you a confirmation email shortly (Within 48-hours normally) when we received your order form. The email will include the final amount that you're required to transfer.
Please DO NOT make any payment transfer before receiving the confirmation email. Payment is to be made strictly within 48 hours after the confirmation email is sent out by AC Fashion .
For In-stocks items: We will mail out the item which you've ordered on the next working day upon receiving your payment.
(Upon receiving your order, stock will be reserved for 2 days. Please make payment within 2 days after place order. If payment is not made within 48 hours after the confirmation email is sent out by AC Fashion, the order(s) will be taken as void.)
For Pre-Order items: We will mail out the item which you've ordered upon receiving your payment & stock arrival.
(Upon receiving your order, please make payment within 2 days after place order. If payment is not made within 48 hours after the confirmation email is sent out by AC Fashion, the order(s) will be taken as void. Kindly note that we will only place orders from suppliers for order(s) which payment in completed.)

Note: If you wishes to shop with Credit cards via Paypal, please select "Paypal" under the payment mode option in the  "Order Form". We will then arrange for you to pay with Paypal.


Take special note: Customer will be entitled to enjoy our free Registered mail for any purchase of over S$50.00 at AC Fashion.

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FAQs:

Q) How do I order the item(s)?
A) Refer to "Ordering Instructions" above.

Q) Do you accept meetup?
A) Yes, we do. It is free of charge for below venue/time.
      - Toa Payoh/Braddel/Bishan (Between 6:30pm to 7:30pm)
      - Boon Keng/Kallang/Farrer Park (Lunch time, Weekdays only)
      * A surcharge of S$3.00 will be included should meetup's venue/time is different from above mentioned. (MRT/Central interchange only)


Q) Can I pay only when my pre-order stocks arrived?
A) No. As our policy only allows us to make order from supplier only for those Customer's order which payment is completed.


Q) What does Free Size means?
A) Free sizes are similar to adult M size.

Q) What forms of payment do you accept?
A) Refer below:

      - Internet Banking (I-Bank)
      - ATM-Transfer
      - Maybank2U (For Customers from Malaysia, Currency:RM)
      - Meetup only @ AC Fashion's Convenience. See below in blue.


  • Toa Payoh/Braddel/Bishan (Between 6:30pm to 7:30pm) - Free
  • Boon Keng/Kallang/Farrer Park (Lunch time, Weekdays only) - Free

Q) How long will it takes to receive my order?
A) We're checking mails & inquires everyday. We will sort out and drop you an confirmation email on your order. Our target is to serve you in no longer than 48-hours.

Q) How much is the delivery fees?
A) We are currently absorbing the postage fee for normal postage, meaning it will be FREE~!
     However should you required a registered mail, you will be charged additional of S$3.00 per
     pieces.

Q) How long it will take to deliver?
A1) For Instocks, we will post out your item(s) on the next working day upon receiving your payment. The time taken for delivery will be 1~2days.
A2) For Pre-order, normal leadtime for the stocks arrival will be 5 weeks from closing date stated. Assume that payment is completed, we will post out your item(s) immediately after the stocks arrived. The time taken for delivery will be 1~2days.

Q) What if I provided the wrong delivery address to AC.Fashion causing my item(s) unable to be delivered to me?
A) AC.Fashion will not be liable for any loss of parcel by normal mail. So please double-check your information carefully during making orders.
 * Hence you're highly recommended to select "registered mail" which costs S$3.00.

Q) Can I cancel my orders?
A) No cancellation of orders once confirmed. 









Q) What happen if I forgot to make payment within 48 hours?
A) Reminders will be served.Order(s) which payment is not completed within 48 hours will be void automatically unless we're notified by you in advance.


Q) What happened if the item I ordered is out of stock after my payment?
A) We will contact you should your item is out of stock. You will be encouraged to exchange for another items with same value from us. Else we will refund back to your by i-bank to your bank account given.

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Size Chart:(Click on it to enlarge)
How to measure:(Click on it to enlarge)